Terms of Service
Our Terms and Conditions
General Terms and Conditions
  1. By using our service (“TorchNode”) you are agreeing to our terms of service. All usage of our services or affiliated services are subject to the terms of this legal agreement.
  2. By (“Us”), (“We”), we are referring to TorchNode as a whole, including all affiliated services.
  3. If you are unsure what our terms mean; please contact us.
Refund Policy
  1. We offer a 72-hour refund policy on your first purchase with us. If you wish to get a refund, please contact us via the billing panel (“https://billing.torchnode.com”), this does not apply to Dedicated Servers, those have a non refundable policy.
  2. Charging back or disputing your payment may result in termination of all services you own with us as well as your account being closed. *Note: You may cancel your service at any time. We do not offer cash refunds for the remainder of the billing cycle. At our sole discretion, we will reimburse you in account credit if you contact us via the billing panel (“https://billing.torchnode.com”), we do not offer partial credit refunds during sales/promotions.
  3. We offer an SLA (Service Level Agreement) that states if your service is offline due to unannounced (these announcements will be made via email and discord) downtime, this downtime must be over 30 minutes, we will refund you 1% an hour up to 12 hours. All SLA requests must be made within 7 days of the event.
Payments and Terminations
  1. Invoices for products and/or services will be generated 7 days before the product and/or service due date. The client is expected to pay the invoice in full before the expected due date. Products and/or Services will be suspended 2 days after the due date if the invoice remains unpaid, and terminated no later than 7 days after the invoice due date if the invoice remains unpaid. We reserve the right to terminate services and/or products and remove data associated with any service and/or product which has an overdue invoice at any time.
  2. Dedicated Servers will be suspended 1 day after the due date if the invoice remains unpaid, and terminated no later than 3 days after the invoice due date if the invoice remains unpaid.
  3. Game hosting free trial servers can be terminated a few hours ahead of assigned schedule due system automated tasks.
Liability Policy
  1. Under no circumstances will we be held liable for any damages. This includes, but is not limited to, downtime and data loss incurred by the client's use of our products and services. We offer a daily backups as well, in the case that we are unable to retrieve a backup, we cannot be held liable for that as it is the client's duty to keep their own backups.
Our Site
  1. We reserve the right to modify any information on our site with and without an advance notice.
  2. This website is for general information only, as such, we are not responsible if any information is outdated, or inaccurate. The information on this website should not be relied on solely, if you're unsure of anything. Please contact support.
Abuse Policy
  1. By (“Abuse”) we are referring to (but not limited to); excessive (over 100% usage) cpu usage; circumvention of stated limits; illegal activity; excessively or needlessly large files; non-minecraft jar files; any purposeful attacks to TorchNode.
  2. If your account or your services are found to be abusive all termination in all services you own with us will take place, and your account will also be closed.
  3. General Policies:
    We reserve the rights to terminate your account and/or related services at any time.
  4. Illegal Content:
    You are not allowed to use any of our services for illegal content, this also includes any pornographic content, pirating movies, and others. If abusive/illegal use is found, we will terminate your service without notice. We do not allow any sort of illegal software on our services, this includes leaked or stolen plugins. If you are found running an illegal software your service will be terminated.
  5. Dedicated Servers:
    We resell dedicated servers from Hetzner and ReliableSite so any use of the server must be in accordance to their Terms and Conditions. Hetzner: https://www.hetzner.com/rechtliches/agb. ReliableSite: https://www.reliablesite.net/policies/tos.aspx.
  6. We reserve the rights to change all documents and services at any time; this includes pricing and features. It is up to you (“The client”) to keep updated with any changes.
  7. You must agree to all the licenses by services we use (“Pterodactyl”), (“Minecraft”).