OUR TERMS

1. General Terms and Conditions

  1. By using our service (“TorchNode”) you are agreeing to our terms of service. All usage of our services or affiliated services are subject to the terms of this legal agreement.
  2. By (“Us”), (“We”), we are referring to TorchNode as a whole, including all affiliated services.
  3. If you are unsure what our terms mean; please contact us.

2. Refund Policy

  1. We offer a 72-hour refund policy on your first purchase with us. If you wish to get a refund, please contact us via the billing panel (“https://billing.torchnode.com”), this does not apply to Dedicated Servers, those have a non refundable policy.
  2. Charging back or disputing your payment may result in termination of all services you own with us as well as your account being closed. *Note: You may cancel your service at any time. We do not offer cash refunds for the remainder of the billing cycle. We will reimburse you in account credit if you contact us via the billing panel (“https://billing.torchnode.com”).
  3. We offer an SLA (Service Level Agreement) that states if your service is offline due to unannounced (these announcements will be made via email and discord) downtime, this downtime must be over 30 minutes, we will refund you 1% an hour up to 12 hours. All SLA requests must be made within 7 days of the event.

3. Backups Policy

  1. We offer a daily backups kept for 7 days to our clients. In the case that our backups do not work though. We are not liable for your files and you are responsible for having your own backups in these cases.
  2. 4. Abuse Policy

    1. By (“Abuse”) we are referring to (but not limited to); excessive (over 100% usage) cpu usage; circumvention of stated limits; illegal activity; excessively or needlessly large files; non-minecraft jar files; any purposeful attacks to TorchNode.
    2. If your account or your services are found to be abusive all termination in all services you own with us will take place, and your account will also be closed.
    3. General Policies:
      We reserve the rights to terminate your account and/or related services at any time.
    4. Illegal Content:
      You are not allowed to use any of our services for illegal content, this also includes any pornographic content, pirating movies, and others. If abusive/illegal use is found, we will terminate your service without notice. We do not allow any sort of illegal software on our services, this includes leaked or stolen plugins. If you are found running an illegal software your service will be terminated.
    5. Dedicated Servers:
      We resell dedicated servers from Hetzner and ReliableSite so any use of the server must be in accordance to their Terms and Conditions. Hetzner: https://www.hetzner.com/rechtliches/agb. ReliableSite: https://www.reliablesite.net/policies/tos.aspx.
    6. We reserve the rights to change all documents and services at any time; this includes pricing and features. It is up to you (“The client”) to keep updated with any changes.
    7. You must agree to all the licenses by services we use (“Pterodactyl”), (“Minecraft”).